NOTICE OF RIGHT TO CANCEL
Clear Will Writing, a trading name of Clear Nexus Limited
Registered office: First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW
Office: First Floor, Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW · contact@clearwillwriting.co.uk
You normally have 14 days from the date the contract is entered into to cancel a distance or off-premises service contract without giving a reason. The period runs from the following day and expires at the end of the fourteenth day after the day the contract was entered into.
Tell us clearly that you wish to cancel, by email or written notification sent to the address above. You can use the optional model form, but do not have to. Sending your cancellation before the cancellation period expires is sufficient.
STARTING WORK STRAIGHT AWAY
Our normal service is designed to begin once you have instructed us and confirmed that you wish to proceed. You do not normally need to wait until the end of the 14-day cancellation period.
We normally begin drafting once instructions and the agreed payment have been received and the engagement has been confirmed. Before we begin during the cancellation period, you must expressly request immediate commencement and separately acknowledge loss of the statutory cancellation right after full performance. Neither statement is pre-selected. For an off-premises contract, the express request must be on a durable medium.
“I expressly request Clear Will Writing to begin providing the service before the end of my 14-day cancellation period.”
“I understand that once Clear Will Writing has fully performed the agreed service, I will lose my statutory right to cancel the contract.”
If you prefer not to start immediately, tell us or select the delayed-start option. We will not begin during the cancellation period without the required request and acknowledgement.
CANCELLATION BEFORE FULL PERFORMANCE
Starting work does not itself remove your right to cancel or make all payments non-refundable. If you expressly request an early start and then cancel before full performance, you may have to pay a reasonable and proportionate amount for services actually supplied, compared with the agreed service as a whole, but only where all applicable legal requirements have been met. No fixed cancellation penalty or automatically non-refundable deposit is imposed.
FULL PERFORMANCE
The statutory cancellation right ends on full performance where you first expressly requested early performance and acknowledged in advance that the right would be lost once the service was fully performed, and all applicable legal requirements are satisfied.
For the standard will-writing service, full performance normally occurs when:
- relevant information and instructions have been obtained and considered;
- the agreed will has been prepared;
- the final will document has been supplied to you;
- signing and witnessing instructions have been supplied; and
- any other work specifically included in the agreed service has been completed.
Supplying a draft alone is not full performance. Signing the final will is not required for completion of the agreed drafting service, but correct signing and witnessing are necessary for the will to take effect.
Once the service has been fully performed in those circumstances, you will not be entitled to cancel the completed service under the statutory 14-day cooling-off right simply because you later change your mind.
This does not affect any other rights you may have if the service has not been provided with reasonable care and skill, does not conform to the agreed contract, or where another statutory remedy applies.
Where applicable, we will refund payments due without undue delay and within 14 days of being informed of your cancellation, using the original payment method unless you expressly agree otherwise and without a refund fee. Any lawful proportionate charge will be explained.
Nothing in this notice affects your statutory rights.
You may cancel by email or by post; both are valid. This page does not send anything for you.